Program Mission:

To provide program performance analysis and reporting services to City management and department staff so they can make more-informed decisions to improve the quality and efficiency of City services.

Office of Performance Management (OPM)

Performance Management staff support the measurement and management of service delivery performance citywide. Staff includes three Performance Management Analysts, each of whom consults with an assigned group of city departments to prepare, analyze, report, and refine key measures of service performance. Their efforts are managed by a Performance Management Coordinator. Performance Management staff are part of the Financial Management Division within the Finance and Management Department, positioning them to support the City's overall commitment to effectiveness and efficiency.

The Office of Performance Management is coordinating the development of a performance information infrastructure that will enable City service managers to accurately define residents’ service needs and to optimize service delivery systems around those needs. OPM provides consulting services to managers within each of the city's 13 departments, assisting in the identification, definition, and periodic reporting of relevant measures of service performance.